Shipping & Payment Policy

• An advance payment is required to confirm your order.
• Production or customization begins only after the advance payment has been received.
• The remaining balance can be paid when the order is delivered, unless otherwise agreed for a custom order.
• Orders are not considered confirmed until the required advance payment is received.
• For highly customized or specially sourced products, a higher advance amount may be required and will be communicated before confirmation.

• Handmade and customized products require preparation time.
• Estimated processing time is shared at the time of order confirmation.
• Processing time may vary depending on product type, customization and order quantity.
• Urgent orders are subject to availability and must be confirmed before payment.

• We ship orders across Pakistan.
• Delivery time starts after the order has been completed and dispatched.
• Courier delivery times may vary by city and service availability.
• Once dispatched, the customer will receive available tracking details.
• Trendy Creations is not responsible for courier delays caused by weather, public holidays, strikes, remote locations or other courier-related circumstances.

• Customized and personalized products are made specifically for the customer.
• Small variations in handmade products, color tones, stitching, crochet work, placement or finishing may occur.
• These natural handmade variations are not considered defects.
• Customers should carefully confirm names, spellings, colors, sizes and customization details before production begins.

If an order arrives damaged:

• Contact Trendy Creations as soon as possible after receiving the parcel.
• Provide clear photos and/or an unboxing video showing the damaged item and packaging.
• Damage claims should be reported within 24 hours of delivery.
• After verification, Trendy Creations may offer an appropriate solution such as repair, replacement or another reasonable resolution depending on the case.
• Damage caused after delivery, misuse, improper handling or normal wear is not covered.

If you receive an item that is different from the confirmed order, contact us with your order details and clear photos. We will review the issue and arrange an appropriate solution after verification.

• Changes should be requested before production or customization begins.
• Once a customized or made-to-order product has entered production, cancellation or major design changes may not be possible.
• Advance payments for customized products may be non-refundable once work or material purchasing has started.

Product colors may appear slightly different depending on lighting, photography and screen/display settings. Minor color variation is not considered a defect.

For order, payment, delivery or damage-related questions, customers can contact Trendy Creations through WhatsApp or the Contact page.