Personalized & custom-made products
Personalized and custom-made products are prepared for a specific request. For that reason, they are generally not returnable for change of mind, preference, or sizing/style reconsideration after work has begun or the item has been completed.
We do not currently advertise a fixed change-of-mind return window. If you believe your situation should be reviewed, please contact us with your order number and details.
Damaged or incorrect items
If something arrives damaged, defective, or clearly different from what you ordered, please tell us promptly.
Helpful details include your order number, a short description of the issue, and clear photos of the product and packaging. Keeping the original packaging until we respond helps us review the case.
Eligible refunds & replacements
Eligible cases — such as damaged goods, clear fulfillment errors, or other situations we confirm after review — may be resolved with a replacement, remake, store credit, or refund, depending on what fits the order and what we can offer at the time.
Each request is reviewed individually. Submitting a report does not automatically guarantee a particular outcome.
How to contact us
Please reach out through our contact page with your order number. For delivery timing, see our Shipping Policy.